NORVAS • NISPHFA Online Registration, Verification and Administration System

Effective Date: January 1, 2026

Welcome to the NORVAS Portal ("Portal"), operated by the Niger State Private Health Facilities Agency (NISPHFA) under the authority of the Government of Niger State.

These Terms and Conditions govern your access to and use of this Portal. By creating an account, submitting an application, making payments, or otherwise using the Portal, you agree to comply with these Terms.

If you do not agree with these Terms, you should not use the Portal.

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1. Definitions

For the purposes of these Terms: Agency means the Niger State Private Health Facilities Agency (NISPHFA). Portal means the NORVAS online registration platform. User means any individual or organization using this Portal. Facility means any private healthcare institution seeking registration, licensing, inspection, or renewal. License means an official approval issued by NISPHFA permitting lawful operation of a private health facility. Application means any registration, renewal, inspection, modification, or licensing request submitted through NORVAS.

2. Eligibility

To use this Portal, you must: Be at least 18 years of age. Be authorized to represent the health facility. Provide accurate and truthful information. Possess valid identification where required. Agree to comply with all applicable laws of the Federal Republic of Nigeria and Niger State. The Agency reserves the right to reject applications from unauthorized persons.

3. Purpose of the Portal

NORVAS provides an online platform for: Registration of Private Health Facilities, Renewal of Operating Licenses, Inspection Scheduling, License Verification, Facility Information Updates, Payment Processing, Certificate Download, Regulatory Compliance Monitoring. Use of the Portal for any unlawful purpose is prohibited.

4. User Account

Users are responsible for: Maintaining password confidentiality. Protecting login credentials. Updating account information when necessary. Ensuring only authorized persons access the account. The Agency shall not be liable for losses arising from unauthorized access resulting from the user's negligence.

5. Accuracy of Information

Applicants must ensure that all information submitted is: Complete, Accurate, Current, Authentic. Submission of false information may result in: Immediate rejection, Suspension, Cancellation of registration, Revocation of license, Legal prosecution where applicable.

6. Required Documentation

Applicants may be required to submit documents including but not limited to: CAC Registration Certificate, Professional Licenses, Tax Identification Number (where applicable), Facility Ownership Documents, Proof of Address, Staff Credentials, Building Approval Documents, Environmental Health Certificates, Fire Safety Certificates, Any additional document required by NISPHFA. Submission of forged documents constitutes a criminal offence.

7. Application Review

Submission of an application does not guarantee approval. Every application undergoes: Administrative Review, Document Verification, Compliance Assessment, Inspection, Final Approval. NISPHFA reserves the right to: Request additional documents, Conduct further verification, Reject incomplete applications, Suspend processing pending investigation.

8. Facility Inspection

Every facility shall undergo inspection before approval where applicable. Inspection officers may assess: Infrastructure, Equipment, Personnel, Infection Control, Waste Management, Record Keeping, Safety Standards, Regulatory Compliance. Failure to meet required standards may result in refusal of registration.

9. Licensing

A License shall only be issued after: Successful inspection, Full compliance, Payment of applicable fees, Approval by the Agency. Licenses remain the property of NISPHFA and may be suspended or revoked in accordance with applicable laws.

10. License Renewal

Facility owners are responsible for renewing licenses before expiration. Late renewals may attract: Penalties, Additional inspections, Administrative sanctions, Temporary suspension of operations.

11. Fees and Payments

All payments made through the Portal are processed electronically. Fees may include: Application Fee, Registration Fee, Inspection Fee, License Fee, Renewal Fee, Penalty Charges, Other statutory fees. Payment does not guarantee approval.

12. Refund Policy

Fees paid are generally non-refundable except where: Duplicate payment occurred. Payment processing errors are confirmed. Refund is approved by the Agency. Refund requests shall be reviewed on a case-by-case basis.

13. User Responsibilities

Users agree not to: Submit false information. Upload malicious files. Attempt unauthorized system access. Interfere with Portal operations. Impersonate another individual. Use automated software to manipulate the system. Circumvent security measures. Violation may lead to account suspension and legal action.

14. Intellectual Property

All Portal content including: Logos, Graphics, Software, Databases, Text, Designs, Forms, Documents remain the intellectual property of the Niger State Government and NISPHFA. Unauthorized reproduction is prohibited.

15. Data Verification

The Agency may verify submitted information with: Corporate Affairs Commission (CAC), Professional Regulatory Bodies, Government Ministries, Security Agencies, Other relevant authorities. Applicants consent to such verification.

16. Suspension of Account

The Agency may suspend or terminate accounts for: Fraud, Misrepresentation, Multiple fake accounts, Regulatory violations, Criminal investigations, Abuse of the Portal.

17. Availability of Service

While reasonable efforts are made to ensure uninterrupted access, the Agency does not guarantee: Continuous availability, Error-free operation, Uninterrupted services. Scheduled maintenance may occur without prior notice.

18. Limitation of Liability

The Agency shall not be liable for: Internet failures, Banking delays, Power outages, Third-party service interruptions, User errors, Loss of data caused by user negligence.

19. Third-Party Services

The Portal may integrate with: Flutterwave, Government databases, Email providers, SMS gateways. The Agency is not responsible for services provided by third parties.

20. Regulatory Compliance

Users shall comply with: Niger State Private Health Facilities laws, Applicable Nigerian healthcare regulations, Public Health laws, Medical ethics, Other directives issued by NISPHFA.

21. Changes to Terms

The Agency reserves the right to amend these Terms at any time. Continued use of the Portal constitutes acceptance of revised Terms.

22. Governing Law

These Terms shall be governed by the laws of: Federal Republic of Nigeria, Niger State. Disputes shall be subject to the jurisdiction of competent courts within Nigeria.

23. Contact Information

For enquiries: Niger State Private Health Facilities Agency (NISPHFA)
Phone: +234 902 670 5419
Email: support.nispfa@gmail.com
Working Hours: Monday – Friday 8:00 AM – 4:00 PM

NORVAS Portal

Effective Date: January 1, 2026

The Niger State Private Health Facilities Agency ("NISPHFA") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information collected through the NORVAS Portal is processed.

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1. Information We Collect

We may collect: Personal Information – Full Name, Email Address, Phone Number, National Identification Number (where applicable), Residential Address, Date of Birth (if applicable), Passport Photograph. Business Information – Facility Name, CAC Number, Business Address, Ownership Information, Facility Category, Professional Registration Numbers. Technical Information – IP Address, Browser Type, Device Information, Login History, Session Information, Cookies, Operating System.

2. Documents Collected

Users may upload: CAC Certificate, Professional Licenses, Building Approvals, Staff Certificates, Identity Documents, Utility Bills, Inspection Reports, Compliance Certificates.

3. How We Use Information

Your information is used to: Process applications, Verify documents, Schedule inspections, Issue licenses, Send notifications, Process payments, Improve Portal performance, Detect fraud, Enforce regulatory compliance.

4. Legal Basis

Information is processed for: Compliance with statutory obligations, Performance of public duties, Regulatory enforcement, Public interest, User consent where applicable.

5. Sharing Information

Information may be shared with: Government Agencies, CAC, Professional Councils, Security Agencies, Payment Providers, Auditors, Courts where legally required. Information will not be sold.

6. Payment Information

Payments are processed through secure payment gateways. The Agency does not store: Debit Card Numbers, CVV Codes, PINs, Banking Passwords.

7. Cookies

The Portal uses cookies for: Authentication, Security, User Preferences, Analytics, Session Management. Users may disable cookies, though some services may not function correctly.

8. Data Security

The Agency implements: SSL Encryption, Secure Authentication, Role-Based Access Control, Audit Logs, Firewalls, Database Encryption, Routine Security Monitoring, Backup Systems. No online system can guarantee absolute security.

9. Data Retention

Information shall be retained for as long as necessary to: Meet legal obligations, Maintain regulatory records, Resolve disputes, Conduct audits, Support investigations. Expired records may be archived in accordance with government record-retention policies.

10. User Rights

Users may: Request access to personal information, Correct inaccurate information, Update contact details, Request deletion where legally permissible, Withdraw consent where applicable, Lodge complaints with the Agency. Certain information may be retained where required by law.

11. Confidentiality

Authorized personnel are required to maintain confidentiality of information accessed through the Portal. Unauthorized disclosure is subject to disciplinary and legal action.

12. Children's Privacy

The Portal is intended for authorized representatives of private health facilities and is not designed for use by persons under the age of 18.

13. Third-Party Links

The Portal may contain links to external websites. NISPHFA is not responsible for the privacy practices or content of third-party websites.

14. Security Breach Notification

Where required by applicable law, users will be notified of significant data breaches that may affect their personal information.

15. Amendments

This Privacy Policy may be updated periodically to reflect changes in legislation, technology, or operational requirements. The latest version will always be published on the Portal.

16. Contact Us

For privacy-related enquiries: Niger State Private Health Facilities Agency (NISPHFA)
Phone: +234 902 670 5419
Email: support.nispfa@gmail.com
Office Hours: Monday – Friday 8:00 AM – 4:00 PM

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Additional Recommendations: Disclaimer, Acceptable Use Policy, Cookie Policy, Refund & Payment Policy, Accessibility Statement, Copyright Notice, Service Level & Processing Timeline, Appeals and Complaints Procedure, NDPA Compliance Statement.